Terms of Service

What Nailed does

You send us the details of a job by voice message or text. We fill in a fixed one-page contract template with those details and send the finished contract back to you. You review it and, if you want to use it, you send it to your client yourself.

We never contact your client or send them anything.

Right now we make each contract by hand with help from Claude, an AI model made by Anthropic. Over time we plan to automate more of this, for example turning voice notes into text and creating the PDF automatically.

Early access

Nailed is in early access. Features, the contract template, and how the service works may change, and the service may sometimes be slow or unavailable. We'll do our best to tell you about big changes ahead of time.

Who can use Nailed

You must be at least 18 years old and use Nailed for your business, such as your contracting, remodeling, or trade work. Nailed is not for personal or household use.

Your responsibilities

When you use Nailed, you agree to:

• Give us accurate and complete job details.
• Only share your client's name, address, and job details with us if you have the right to do so.
• Read every contract we send back before you use it, and fix or tell us about anything that's wrong.
• Send the contract to your client yourself, and decide on your own whether to use it.
• Follow the licensing, permit, and contract rules that apply to your trade and your state.

Not legal advice

Nailed is not a law firm, and we don't give legal advice. Using Nailed doesn't create a lawyer-client relationship.

Our template is a general one-page agreement. It may not fit every job, every client, or every state's rules. If you're unsure whether it fits your situation, talk to a lawyer licensed in your state.

We can't promise that any contract will be enforceable or will protect you in a dispute.

Check every draft

Contracts are drafted with help from AI and by people, and both can make mistakes. Before you send a contract, check the names, addresses, prices, payment terms, dates, and job description. You are responsible for the contract you send to your client.

You can send job details in English or Spanish. Every contract comes back in both English and Spanish. The Spanish version is translated from the English one, so check both, and give your client the version in the language you made the deal in.

Payment

Your first contract is free. After that, paid plans are billed monthly through Stripe and renew each month until you cancel. There's no long-term commitment.

We'll show you the price and plan terms before you're ever charged, and we won't charge you unless you agree to it.

Cancelling and refunds

• You can cancel anytime from your contracts page, or by texting or emailing us. You won't be charged again.
• Your plan stays on until the end of the month you've already paid for, so you can still use the contracts left in it.
• Contracts you don't use in a month don't carry over and aren't refunded.
• If you cancel within 7 days of a charge and haven't made a contract since that charge, ask us and we'll refund that charge in full.
• If we end your account or shut Nailed down when you haven't broken these terms, we'll refund the unused part of your current month.

Refunds go back to the card you paid with, usually within 5 to 10 business days.

Acceptable use

Don't use Nailed to:

• Make contracts for anything illegal, or to mislead or defraud anyone.
• Send us someone else's information without permission.
• Send us spam, harmful files, or content meant to harass anyone.
• Try to break, overload, or get unauthorized access to the site or service.

We can refuse a request or stop working with you if you break these rules.

Who owns what

You own the information you send us and the finished contracts you send to your clients.

We own the Nailed contract template, website, name, and the way the service works. You can use the template as filled in for your jobs, but please don't copy it to offer a competing service.

You give us permission to use the information you send only to make your contracts and run Nailed, as described in our Privacy Policy.

No warranties

We work hard to get things right, but Nailed is provided "as is". We don't promise the service will be error-free, always available, or right for your particular needs.

Limits on our liability

To the extent the law allows, Nailed isn't responsible for indirect losses, such as lost profits, lost jobs, or disputes with your clients, that come from using the service or a contract we drafted.

If we are found responsible for something, the most we'll owe you is the greater of what you paid us in the 12 months before the problem happened or $100.

Some states don't allow certain limits on liability, so some of these may not apply to you.

Claims about your jobs

You agree to defend Nailed and its owners, and to cover their losses (to indemnify and hold them harmless), if your client or anyone else makes a claim, demand, or lawsuit against Nailed that comes from:

• your work or your jobs,
• a contract you sent or chose to use,
• the information you gave us, or
• your breaking these terms or the law.

That includes reasonable attorney's fees, court costs, settlements, and judgments, including when your client sues both you and Nailed. It doesn't cover a claim to the extent it's caused by our own fraud or intentional wrongdoing.

We'll tell you about a claim promptly. You can't settle a claim in a way that admits fault for Nailed or makes Nailed pay without our written OK. This section still applies after you stop using Nailed.

Ending your use

You can stop using Nailed at any time. If you're on a paid plan, cancel and you won't be charged again.

We can stop providing the service to you, for example if you break these terms or if we shut Nailed down. If we do, we'll tell you when we reasonably can.

Changes to these terms

We may update these terms as Nailed grows. When we do, we'll change the date at the top of this page, and for important changes we'll let you know by text or email. If you keep using Nailed after a change, you're agreeing to the new terms.

Georgia law

These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules.

Contact us

Questions about these terms? Email us at hello@nailedcontracts.com.