Privacy Policy

What we collect

• From the early-access form: your name, business name (optional), mobile number, state, trade, and email (optional).
• From your voice messages and texts: the job details you send, which include your own name, business, and address, and your client's name and job address, plus your client's phone number or email if you include them. We also keep the voice recordings and messages for a short time (see "How long we keep it").
• The contracts we make for you.
• Basic technical logs kept by our hosting provider, Vercel, such as IP address, browser type, and pages visited. These are a normal part of running a website.

Cookies

Our site doesn't use advertising or analytics cookies. A few services we rely on use cookies or similar browser storage that they need to work:

• Cloudflare Turnstile, the bot check on the sign-up form, may store data in your browser to tell people from bots.
• When you pay for a plan, you go to a checkout page run by Stripe. Stripe uses cookies there to process the payment and to prevent fraud. Stripe's privacy policy covers those cookies.
• If you use your Nailed contracts page, we set a sign-in cookie so you stay signed in. We don't use it for anything else.

You can block or clear cookies in your browser settings, but paying and signing in may not work without them.

How we use it

• To make your contracts and send them back to you.
• To text or email you about your sign-up and your contracts.
• To run, fix, and improve Nailed.

We don't sell your personal information, and we don't use it for third-party advertising.

Your clients' information

Your voice notes and texts include your client's name and address. We use that only to fill in the contract you asked for. We never contact your clients or send them anything. You send the contract to them yourself.

If you're a homeowner and think a contractor gave us your information, email us at hello@nailedcontracts.com and we'll delete it within 30 days.

Who we share it with

We share information only with service providers that help us run Nailed, and only so they can do that work. These include providers that help us host the site, process voice notes, and send texts or emails. Today that includes:

• Vercel, which hosts our website and the system where your sign-up and your contracts are stored.
• Cloudflare, whose Turnstile check on the sign-up form helps keep out spam bots.
• Stripe, which processes plan payments. We never see or store your full card number.
• Anthropic, whose AI model Claude helps us turn your job details into a contract and translate it into Spanish.
• If you record a voice note with the microphone button on your contracts page, your browser's own speech-to-text service (for example Google in Chrome or Apple in Safari) turns your words into text.

We may also share information if the law requires it, such as to respond to a valid court order.

Text messages

Mobile numbers and text-message opt-in information are not shared with third parties or affiliates for their marketing purposes. See our Text Messaging Terms for more about texts.

How long we keep it

We keep information only as long as we need it, then delete it:

• Voice recordings: deleted within 30 days after the contract they were for is made. We keep the text of what you said with the contract.
• Job details, job photos, and finished contracts, including your clients' names, addresses, and phone numbers: kept while your account is open so you can reopen and print them, then deleted within 90 days after you close your account.
• Early-access sign-ups that don't become customers: deleted 12 months after we last heard from you.
• Billing records (what you paid and when): kept as long as tax and accounting rules require, usually 7 years. Stripe keeps your card details, not us.
• Website logs kept by Vercel: deleted automatically within 30 days.

You can ask us to delete your information sooner at any time. We'll do it within 30 days, except billing records the law requires us to keep.

Your choices

• Ask to see, correct, or delete the information we have about you by emailing hello@nailedcontracts.com.
• Stop getting texts anytime by replying STOP.

Children

Nailed is for businesses and people 18 or older. We don't knowingly collect information from anyone under 18.

Changes to this policy

If we change this policy, we'll update the date at the top of this page, and for important changes we'll let you know by text or email.

Contact us

Questions about your information? Email us at hello@nailedcontracts.com.